Each client engagement
starts with ClearSource,
our unique multi-step
due diligence process.

At Clear Harbor, we know that to be a strategic partner, we have to know a prospective client's goals, objectives, metrics, and processes before we can start working together. That's why we begin every relationship by conducting thorough due diligence - to make sure your needs and our capabilities are completely aligned.

Developed by industry professionals with extensive input from experienced providers and buyers of call center and BPO services, our ClearSource process creates the basis for a much more collaborative and productive dialogue between Clear Harbor and each of our prospective clients.

Process Flow
Key Performance Indicators
Learning and Development
Telecom and Technology
Business Approach
We Precisely Tailor Our Services
Customer Care
  • B2C and B2B
  • Billing Inquiries
  • Inbound Sales
  • Account Maintenance
  • Tier 1 Support
  • Payment Arrangements
  • Order Status
  • Order Entry
  • Product Troubleshooting
  • Service Call Scheduling
  • Upsell/Cross Selling

BPO Services
  • Revenue Assurance
  • Medical Claims Processing
  • Order Provisioning
  • Order Compliance/QA
  • Warranty Claims
  • Account Research
  • Data Verification
  • Commission/Royalty Management
  • Supply Chain Management Support
  • Reverse Logistics Support