Training and experience are the keys to good customer care.
When many companies are drastically reducing their commitment to the development of their Associates, we are making our biggest investments where it matters most – our people.
What it means for our clients:
Our Associate retention is among the very best in the industry. Our clients benefit from improved call quality, sustainable results and a much more motivated workforce – all of which combine to improve your customer's experience.
What it means for our people:
A clearly defined roadmap for advancement and a more meaningful series of coaching and development sessions to improve performance.
Based on Clear Harbor's Value System, our six-step ClearLeadership approach to the development of our Management Team represents best practice in the area of talent development.
Combining leadership theory and our practical experience, ClearLeadership provides a career development plan for our current Management Team members and a structured path to developing our next generation of leadership.